Family Services Supervisor

Position Summary:
The Family Services Supervisor oversees the operation and administration of multiple family-centered programs at PRC. This role provides leadership, coordination, and supervision to ensure high-quality service delivery, program compliance, and community impact. The supervisor fosters a professional, trauma-informed, and participant-focused environment that promotes safety, inclusivity, and respect. This position collaborates across departments, ensures grant compliance, and supports program development and evaluation.

Key Responsibilities and Measurable Outcomes
• Program Oversight and Operations
• Oversee day-to-day operations of family support programs, ensuring services meet grant requirements, policies, and best practices. (Basic Needs Closet, Clothes Closes, Diaper program etc.).
• Recruit, train, and mentor staff and volunteers to ensure program excellence and participant satisfaction.
• Develop and monitor program budgets, ensuring alignment with PRC’s fiscal objectives.
• Client Services and Advocacy
• Provide leadership in ensuring that services are trauma-informed, culturally responsive, and familycentered.
• Advocate for children and families by offering appropriate feedback, referrals, and support.
• Maintain accurate client records, documentation, and reporting in accordance with organizational and grant requirements.
• Staff Supervision and Leadership
• Supervise and support program staff, providing feedback, coaching, and performance evaluation to encourage professional growth.
• Create a positive and collaborative team culture that values innovation, professionalism, and accountability.
• Parent Education and Community Classes
• Facilitate parent education courses, including Parents Forever and Partnering with Parents, using approved curricula and best practices.
• Track class attendance, participation, and completion data to support program reporting and improvement.
• Ensure compliance with related grant requirements, maintain records and outcomes for funder reporting.
• Collaborate with PRC staff and community partners to expand parent and community education opportunities.
• Develop new parent education programming.
• Community Engagement and Collaboration
• Develop and maintain partnerships with schools, service providers, and community organizations to strengthen program reach and impact.
• Represent PRC in community initiatives, promoting awareness of available programs and services.
• Assist with grant applications, reporting, and proposals to support program sustainability.
• Program Evaluation and Reporting
• Compile and analyze program statistics to assess participation and outcomes.
• Prepare reports for leadership and funders that highlight program effectiveness and improvement opportunities.

Skills and Competencies
• Technical Skills
• Program Management: Ability to plan, implement, and evaluate multiple family support programs in alignment with PRC standards.
• Parent Education: Skilled in facilitating parent education classes and managing related data tracking and reporting.
• Grant Compliance: Experienced in monitoring and documenting grant-funded activities and outcomes.
• Data and Reporting: Proficient in maintaining accurate program records and producing clear, data-driven reports.
• Technology Proficiency: Comfortable using case management systems, digital documentation tools, and communication software.
• Leadership Skills
• Operational Leadership: Demonstrates the ability to manage staff, budgets, and daily operations effectively.
• Team Collaboration: Works cooperatively across departments to achieve organizational goals.
• Problem Solving: Proactively identifies challenges and implements effective solutions in service delivery.
• Community Relations: Builds strong relationships with partners, funders, and stakeholders.
• Personal Attributes
• Empathy: Demonstrates understanding and compassion for individuals and families in crisis or transition.
• Integrity: Upholds confidentiality and professionalism in all interactions.
• Accountability: Takes ownership of responsibilities and outcomes.
• Adaptability: Responds effectively to changing community needs and organizational priorities.

Education and Experience Requirements
• Associate’s degree in human services, social work, education, or related field preferred; equivalent experience accepted. Bachelor's degree preferred.
• 3–5 years of experience in program coordination, social services, or family support.
• Experience facilitating educational classes or group programs preferred.
• Strong interpersonal, communication, and organizational skills.
• Knowledge of trauma-informed practices, family dynamics, and community resources.
• Commitment to diversity, equity, and inclusion in service delivery.
• CPR, First Aid and AED certification upon hire or within 60 days of hire